CUSTOMER SERVICE

CORE RETURNS  -  WARRANTY  -  POLICIES  -  RETURNS     

Warranty Claim

If you have a problem with one of our parts, we will need to process a warranty claim.   If the part has not been installed, then please contact us and we can order up the correct parts.  If the compressor has been installed, then we will need some paperwork from you to process the claim. 

The following information must be faxed to (858) 587 8778 or scanned and emailed before any replacement can be shipped. 

1.  A cover letter with your name, invoice number and problem. Ship to name if it was shipped somewhere else.

2.  A copy of the original repair order from the shop clearly showing a flush being done and a drier being installed.  If these were not done, the warranty will be declined.

3.  If the drier and other parts were not purchased from us, then a copy of the invoice for the receiver drier, expansion valve, orifice tube (if equipped), A/C system flush, A/C hose assemblies (if applicable) and any other components replaced when the compressor was installed.

We recommend Contacting Us after you have faxed over the paperwork to ensure we got it.  At that point a representative can pull the fax and process the claim.    
 

Returning Warranty Parts

All Returns MUST come to our San Diego Warehouse.  We ship out of numerous warehouses to get the parts to you faster, but returns are processed through San Diego.  Parts returned to other warehouses will not be refunded.  The address is on the Return Form. 

Whether you are shipping the part back yourself or using our label, you are required to do 3 things.  1.  Ensure the part is properly packaged and will not be damaged in shipping.  2.  Is properly addressed to our San Diego warehouse.  3.  You have the tracking number and proof of delivery in your records. 

This page only describes our procedures and does not imply anything about our warranty.  Please read our Full Warranty by clicking here.