|
CUSTOMER SERVICE
CORE RETURNS - WARRANTY - POLICIES - RETURNS
Warranty
Administration
All of our parts
come with a full 1 Year Warranty. If you would like to purchase an
extended warranty, please contact us. Our warranty entitles all customers
with defective parts to a new replacement part. We only offer the highest
quality parts available, but in some rare cases there are manufacturer defects.
If you have a defective item, we offer options to make warranty service easier
for you and we will send you a new replacement part. However, our warranty does
not cover any labor that may be involved with your repair. All uninstalled
parts can be returned for re-stock fee within 30 days of the original purchase.
In most cases you have the following
options for warranty service: 1) You may return the warranty item to us for a
replacement. 2) You may pay a deposit and have a replacement item sent in
advance. Once you return the warranty item to us your deposit will be refunded.
In either case we pay for shipping within the continental USA.
Full Warranty Agreement
Be sure to also read our
install tips
before installation for more information on proper
procedure. Visit our
Learning Center
for oil and other info.
AC COMPRESSOR WARRANTY AGREEMENT – READ THOROUGHLY
Failure to follow these 12
steps when installing the compressor will void your
warranty.
1.
MUST clean A/C system with
an approved (R141b and Dura Flush are approved) flush,
using an approved flushing method.
2.
MUST replace filter drier or
accumulator. If your purchase your drier elsewhere please hold a copy of your
receipt.
3.
Replace orifice tube or
liquid line that contains orifice tube (if applicable).
4.
Inspect/replace thermostatic
expansion valve & clean inlet screen (if applicable).
5.
Check for proper air flow
through cooling fins of condenser & radiator (condenser
may need to be replaced, see additional information in
the instructions included with the compressor).
6.
Check for proper fan clutch
or electric fan operation.
7.
Check compressor clutch air
gap before installation (refer to OEM or compressor
manufacturer’s specifications).
8.
Must add correct type &
amount of refrigerant oil (refer to OEM or compressor
manufacturer’s specifications).
9.
After hose assemblies are
attached, turn compressor shaft (not just the clutch
pulley) a minimum of 10 times to clear oil from
compressor (a spanner wrench may be required).
10. Check compressor clutch
electrical circuit for proper voltage (use either OEM or
compressor manufacturer’s specifications).
11. Use only R12 or R134a
refrigerant. Do not use any refrigerants
other than pure R12 for R12 systems and pure R134 for R134 systems (unless you
are doing a retrofit). Hot Shot, Freeze 12, Free Zone, etc. or any other
R22/R122 etc. blend will
void warranty. No exceptions.
12. Evacuate entire A/C system
for a minimum of 45 minutes if the temperature is above
80 degrees
All late 90s -2006 Honda CR-V models: The
condenser containing the drier must be changed to satisfy the proper
installation requirements.
(60 minutes for dual air
system or if temperature is below 80 degrees).
Clutch/Pulley
Turning Note:
All compressors are bench tested at standard RPM's,
however; all compressors MAY NOT ALWAYS turn by hand!
Many popular compressors (including H6 Series GM) will
NOT turn by hand. Do not force it.
Electrical
Connections Note:
We make every effort to supply all compressors with the
appropriate electrical connections. However, it is
possible that the connector on our compressor could be
different that your application. Many new compressors
are also supplied without a connector. If this is the
case, you may cut the wire in order to use your
connection WITHOUT affecting your warranty. If switches and/or a line manifold are
necessary, use these from the old unit.
Oil Note: Our compressors are shipped with NO OIL.
Some new compressors may be shipped with some oil. We
always recommend dumping out and starting fresh. Add the
appropriate oil change to the system based on the
manufacturers' specifications prior to the refrigerant
charge. (Most front air only systems use 8 total ounces
of refrigerant oil. Most rear air systems (i.e.
Minivans, etc) use 12 total ounces of refrigerant oil.
PLEASE CHECK MANUFACTURERS SPECIFICATIONS. EVERY
VEHICLE IS DIFFERENT. We recommend a double end
capped PAG oil of the appropriate viscosity which will
be compatible with R12 or R134a refrigerants.
Our warranty is a parts
only warranty and does not cover labor or any
other additional costs or expenses. Shipping is only
covered if the failure is found to be our fault. We
reserve the right to determine if the part was in fact
defective.
We warranty all
automotive parts to be free from defects in material and
workmanship for a period of 365 days from the date
purchased. This warranty does not apply to compressors
unless the installation instructions provided by us are
followed in their entirety. These instructions follow on
the next page and are always enclosed in the box with
each compressor sold. This warranty does not cover any
expenses incurred in the removal and / or reinstallation
of the auto part. Specifically, this warranty does not
cover any expenses for FREON, OTHER PARTS not
purchased from us, or LABOR. This warranty is
offered only to the original purchaser of the
compressor. This warranty does not apply, and will be
voided, if the auto part sold has been damaged by abuse,
misuse, accident, neglect, or alteration, or if it has
been repaired by anyone other than us. If the auto part
sold should prove defective in material or workmanship
within the warranty period, return the auto part to us,
postage prepaid, along with your sales invoice. Your
dated invoice will establish your eligibility for the
warranty. We will, at our option, replace or repair the
compressor free or charge and return it to you postage
prepaid.
THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO
OTHER WARRANTIES OR ANY KIND, WHETHER STATUTORY, ORAL,
WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE SHALL APPLY. THERE ARE NO WARRANTIES
WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.
THE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY
AND THE ONLY OBLIGATION ARISING OUT OF OR
IN CONNECTION WITH BREACH OF WARRANTY SHALL BE THOSE
STATED HEREIN. WE EXPRESSLY DISCLAIM LIABILITY FOR
INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO
PART SOLD.
This warranty gives you specific rights, and you may
also have other rights which vary from state to state.
In addition, some states do not allow limitations on how
long an implied warranty lasts, and some do not allow
the exclusion of limitation of incidental or
consequential damages. Accordingly, limitations as to
these matters contained herein may not apply to you.
Click herea> for our
warranty claim form.
Click Here for
our installation tips section
|