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PRODUCT RETURN

 

 

Please print this page and fill out the following information and include it in the same box.  Parts must be returned in original box with original packaging.  You may put into a bigger box to ship.  Parts returned without the box and this form are not accepted.  You must include all parts and any supplied paperwork or accessories.  Please print clearly.  Return it to:

ATTN: Returns
RE:  (insert your name & order number here)
Discount AC Parts
6740 Cobra Way
San Diego , CA 92121


DATE :
 
DATE ORDERED:
 
 
 
NAME :
 
ORDER NUMBER:
 
 
 
PHONE :
 
PRODUCTS :
 
 
 
ADDRESS :
     
 
 
ADDRESS :
 
REASON FOR RETURN :
 
 
 

CITY,

 
:
 
STATE,
 
ZIP
 
EMAIL :
 
COMMENTS :
 
 
 

  SHIPPED TO DIFFERENT ADDRESS?  YES  NO

   SHIP TO NAME/ COMPANY/ ADDRESS:________________________________________

 

Return Policy

DiscountACParts.com parts are returnable provided they have not been installed, opened or damaged. You will lose shipping (actual shipping charges if you received free shipping -typically $15-$20) and there will be a Restocking Fee of 15%($20 minimum).  You are responsible for paying for the return shipment and insuring the package.

If this is a defective replacement, please see warranty info. It is our policy to replace defective parts. If you return a wrong or mis-shipped item, it will not be refunded.  Please see the Warranty page for info on defectives.  

Installed or used parts are never refundable.  Regardless of fault or reason, no refund will be issued.  Used is defined as any attempt at install.  Your only option is to check and see if it is under warranty.

Please do not call to check the status of your return as we are handling hundreds of inquires a day.  Refunds can take up to 3 weeks to be processed.  This is from the date we receive the part.   Please keep your tracking information, this is your proof of return.

Returns must be received by us within 30 days of purchase date.  Returns after this date will not be accepted.  Returns that do not include the return form are not accepted.  

If you do not hear from us in three weeks of sending your part, then email Sales@DiscountACParts.com Inquires before three weeks will not be answered.  We apologize for sounding harsh but we will get your return processed.