DiscountACParts.com parts are returnable provided they have
not been installed, opened or damaged. You will lose shipping (actual shipping charges if you received free shipping
-typically $15-$20) and there will be a Restocking Fee of
15%($10 minimum). You are
responsible for paying for the return shipment and insuring the
If this is a defective replacement, please see warranty info. It is our policy to replace defective parts. If you return a
wrong or mis-shipped item, it will not be refunded. Please see the Warranty page for info on defectives.
Installed or used parts are never refundable.
Regardless of fault or reason, no refund will be issued. Used is
defined as any attempt at install. Your only
option is to check and see if it is under warranty.
Please do not call to check the status of your
return as we are handling hundreds of inquires a day. Refunds
can take up to 3 weeks to be processed. This is from the date
we receive the part. Please keep your tracking
information, this is your proof of return.
Returns must be received by us within 30 days of purchase
date. Returns after this date will not be accepted. Returns
that do not include
the return form are not accepted.
If you do not hear from us in three weeks of sending your part, then email Sales@DiscountACParts.com Inquires before three weeks will not be answered. We apologize for sounding harsh but we will get your return processed.