CUSTOMER SERVICE

CORE RETURNS  -  WARRANTY  -  POLICIES  -  RETURNS     

Company Policies

Cores, Warranty, Returns

Please our Customer Service Section

Payment

We accept Visa, MasterCard, American Express & Discover. Our site utilizes full 128 bit encryption to protect you.

Pricing

Discount AC Parts is one the lowest cost provider of parts on the internet. You might find it for less, but they are selling different brands. Its really not cheaper if you have to reinstall the part because it is defective. Defective rates in the remanufactured industry often run at 60% or higher for some companies.

These are all Dealer quality parts. You will not find a better quality part anywhere.

There is a difference in the quality of parts. Would you drive a Mercedes with a Yugo engine? Would you really want to put a Kia part in a BMW? We do not either and that is why our quality is unmatched. Those cars are very inexpensive because the parts inside are so poor. The same is true in replacement parts. Do not buy junk, it's just not worth it.

Used parts are stripped from junk yards and often have internal damage. The car is in the junk yard because it was in a serious accident or is very old. Either from the accident or from age, the interior parts could be severely damaged. They may offer a warranty, but that does not cover the cost and time of installation.

If you do find it cheaper, give us a call. We cannot always match prices because certain brands are so poor, but we always try. We will always work to give you a good deal.

Shipping Policy

Visit the shipping section.

International Policy

Visit the International Section

Tax Policy

All orders shipped to California addresses are taxed at 8%. All other orders are tax exempt. If you have a resell ID, please call or email it to us.

Privacy Policy & Terms of Use

Discount AC Parts follows a strict privacy policy and all information will remain confidential. We do collect consumer data and use cookies, strictly to increase our level of service to the customer. We do not sell customer data. Ever.

This privacy notice discloses the privacy practices for www.discountacparts.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 800-398-3128 or via email.

Other Information
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Other Policies

We are not responsible for errors or omissions.

Any rights not expressly granted herein are reserved. Any reproductions without our expressed written consent is unauthorized.  All pictures, graphics or other copyright taken from our site without our expressed written consent is not allowed and will result in legal action.